FAQs
You have read through our FAQs but still couldn’t find an answer to your question.
Please feel free to contact us 🙂
Prices are valid for vehicles with a maximum of seven seats.
They do not apply to vehicles which are not cars. Your quote might need to be readjusted if your vehicle has more than seven seats or is a bigger vehicle (van, camper van, caravan, motorhome, etc).
Our products are car-safe, but not food-safe. As such, our valeting options DO NOT include any living quarters in motorhomes, camper vans, HGVs, etc.
We are not able to valet the cargo area of vans.
For health and safety reasons, our representatives are not allowed on ladders. As such, the roof of tall vehicles would not be valeted.
If you want a quote for a vehicle that is not a car, or has more than seven seats, please email
Please send an enquiry, and obtain a confirmed booking. A member of our Customer Service team will be in touch with you to offer availability either by email or by phone. Please make these contact details are correct.
Once confirmed, your appointment will show a ‘Confirmed’ status button next to it, and display the agreed date and time.
At most times, we carry a big tank of water and a generator in our vans, which means we do not need to access your own supplies to carry the valets.
If we don’t have a tank we may need to use water that you have provided.
If it is possible and you are happy for us to plug into your electrics, this is also much appreciated as it will help to reduce emissions and keep the noise down for you and your neighbours. This is however completely optional.
You don’t necessarily need to however, it may help to ensure we complete your valet within the allocated time.
Our arrival time might vary slightly depending on road conditions. Our representative will be in touch if they are delayed by more than 30 minutes. If it has been more than 30 minutes, please contact us by phone, email or through our live chat and a member of our Customer Service team will get back to you (subject to office opening hours).
Poor weather conditions might sometimes prevent us from going ahead with some services included in your package. In such instances, we will look at either rescheduling the whole appointment or do as much as possible on the day and come back another day to finish the valet. We leave it to the discretion of our representative to decide what is doable on the day and to discuss it with you directly. Any change to your appointment for weather reasons will not incur any charge.
Contact us and After we have agreed confirmation of the appointment, Payment can be taken
Our Deep Clean with disinfection options have worked well on mould in the past.
Please note that we are not able to remove seats or lift carpets – that means that despite shampooing all the upholstery we can reach, we might not be able to get to the source of the mould and that it is very likely it would reactivate after the clean.
Our shampoo is carried out with extraction hoovers, which will leave the upholstery damp after the clean. We do not carry heaters or driers. Aftercare would be just as important as the valet itself – driving the car and keeping it ventilated after the valet is paramount.
If there is an active damp issue (ie. faulty door seals), the mould would most certainly come back. We do recommend getting that attended to first, before any valeting is done.
You can select our hand polish service This means that, by hand, we are only able to polish off scratches which are not deeper than the clear coat of paint.We also currently offer a machine polish service in some locations of the UK .
If in doubt, simply email us a photo of your car at info@auto-geek.co.uk and we will confirm whether or not we think we can help.
Depending on the type of paint, the amount of it, and how long ago it was spilled, we cannot guarantee we would be able to remove it all.
Please note that we do not remove seats or lift carpets up as part of the valet.
Please send us a photo of the spill at info@auto-geek.co.uk including the postcode for your location. We will review it with your local valeter and let you know how long it might take and how much it will cost.
Any appointment that requires a longer valet than the one booked will be discussed with your valeter before the valet takes place and an extra hourly rate will be charged.
For spilled milk in the car, we offer inside-only Deep Clean with disinfection options.
Please note, we are not able to remove seats or lift carpets up – that means that despite shampooing all the upholstery we can reach, we might not be able to get to the source of the milk. If that was the case, it is very likely it would start smelling again quite quickly.
Please note, our shampoo is carried out with extraction hoovers.
Aftercare would be just as important as the valet itself – driving the car and keeping it ventilated after the valet would be paramount.
We do not carry heaters or driers, this means that the seats and upholstery which are shampooed would be left damp after the valet.
We strongly recommend keeping your car in light and with air running through, you can do this by leaving the windows open or driving the car with the heaters on, these steps would be most important to ensure the interior of your car dries quicker.
Please be aware that condensation and moisture left inside a car can lead to several problems including mould.